1. Introduction

Welcome to WBL Roofing Inc. (“Company,” “we,” “our,” or “us”).

Your privacy is important to us, and this Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, services, and messaging communications, including SMS, MMS, and email communications.

By using our website, submitting a form, booking an appointment, or opting in to receive messages from us, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name

Email address

Phone number

Business name (if applicable)

Address or location details

Appointment and scheduling information

b. Messaging & Communication Data

SMS and MMS message content

Call records and voicemail (if applicable)

Message timestamps and delivery status

Opt-in and opt-out records

c. Technical & Usage Data

IP address

Browser type and device information

Pages visited and interaction data

Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

Provide and manage our services

Schedule and confirm appointments

Send service-related SMS, email, or phone communications

Send transactional messages (confirmations, reminders, updates)

Send marketing or promotional messages only if you have explicitly opted in

Improve our website, services, and communication workflows

Comply with legal and regulatory obligations

4. SMS & A2P Messaging Compliance

a. Consent to Receive Messages

I consent to receive non-marketing text messages from WBL Roofing Inc. about order updates, appointment reminders, and other service-related notifications. Frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to opt out.

Message types may include:

Appointment confirmations and reminders

Service updates and notifications

Customer support messages

Promotional or marketing messages (where consent is given)

Message frequency may vary.

b. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

You may also request help by replying:

HELP

Once opted out, you will no longer receive SMS messages unless you re-opt in.

c. Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

Carriers are not responsible for delayed or undelivered messages.

5. Data Sharing & Third-Party Services

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Improve website functionality

Analyze traffic and usage patterns

Enhance user experience

You can disable cookies through your browser settings, though this may affect certain features of our website.

8. Data Retention

We retain personal and communication data only for as long as necessary to:

Fulfill service obligations

Maintain compliance with legal requirements

Resolve disputes and enforce agreements

Opt-in and opt-out records are retained to ensure A2P and carrier compliance.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data

Request corrections or updates

Request deletion of your data

Withdraw consent for communications

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or our messaging practices, you may contact us at:

Company Name: WBL Roofing Inc.

Website: www.wbl-roofing.com

Email: [email protected]

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties